Adding a Question & Answers

  1. On the left navigation menu choose “WOO SUBSCRIPTION CANCEL QUESTIONNAIRE (PREMIUM)” and then “LIST OF QUESTIONS”

    OR
    Open the plugin dashboard and click the “LIST OF QUESTIONS” tab
  2. Click the “ADD NEW QUESTION” button
  3. Here you can add the details of your question
  4. On the same screen add each answer by pressing the ADD NEW ANSWER button
  5. Once you have completed the question, click SAVE

Fields Explained

  1. QUESTION
    Add the title of the question
    Example: Rate your experience with our website
  2. REQUIRED
    Make this question a required field so customers have to give an answer in order to proceed to cancel
  3. FIELD TYPE
    Choose from a range of options for different types of fields:
    1. RADIO OPTION
      A single choice answer where the customer has to pick from set options
      TIP: Perfect for YES, NO, UNSURE type questions
    2. CHECKBOX
      A multi choice answer where the customer has to pick one or more options from a list
      TIP: Perfect for reasons why you decided to cancel your subscription for things like time, poor website, too complicated, etc
    3. TEXT AREA
      Allows the customer free text area to write more information. This is designed for longer texts.
      TIP: Perfect for the how could we have done better type questions
    4. TEXT BOX
      Allows the customer free text to write more information but not as much as paragraphs.
      TIP: Perfect for did any team member stand out that helped you the most.
  4. ANSWER
    You can add one or more answers easily here for RADIO OPTION or CHECKBOX fields
    This part is hidden when you choose TEXT AREA or TEXT BOX.